Return & Refund Policy

Effective Date: July 28, 2026

1. Purpose

The Knife Outlet strives to provide high-quality knives, tools, EDC gear, accessories, laser engraving services, and custom products. We want every customer to be satisfied while protecting the integrity of our products and ensuring fairness for all customers.

This Return & Refund Policy explains the circumstances under which products may be returned, exchanged, refunded, repaired, or replaced. By placing an order with The Knife Outlet, you acknowledge that you have read, understood, and agreed to this policy.

2. Scope

This policy applies to purchases made directly from TheKnifeOutlet.com, The Knife Outlet online store, and authorized online sales operated by Great Finds Great Deals Corp. Manufacturer warranties remain the responsibility of the respective manufacturer unless otherwise stated.

3. Return Authorization Required

No returns will be accepted without prior authorization. Customers must obtain a Return Merchandise Authorization (RMA) before sending any item back.

Please provide your order number, name, email address, reason for the return, and photographs if requested. Packages returned without an RMA may be refused or returned to the sender at the customer's expense. Issuance of an RMA does not guarantee approval of a refund; all returned merchandise is subject to inspection.

4. Return Window

Unless otherwise required by law, approved returns must be requested within 30 calendar days of delivery and shipped within the timeframe provided in the RMA instructions. Requests received after the applicable return period may be denied.

5. Proof of Purchase

Valid proof of purchase is required for all return, exchange, refund, or warranty requests. Acceptable proof includes an order confirmation, receipt, invoice, or verified purchase history.

6. Condition Requirements

To qualify for an approved return, products must be received in new, unused, and resalable condition with the original factory packaging, accessories, manuals, warranty cards, protective materials, and any included promotional items. Returned products must show no evidence of use, carry, sharpening, cutting, modification, disassembly, or abuse. The Knife Outlet reserves the sole right to determine whether returned merchandise meets these standards.

7. Customer Responsibilities

Customers are responsible for securely packaging returned merchandise, following all return instructions, providing accurate shipping information, and paying return shipping costs unless otherwise approved by The Knife Outlet. The Knife Outlet is not responsible for damage resulting from improper return packaging.

8. Non-Returnable Merchandise

The following items are generally not eligible for return, refund, or exchange unless required by applicable law or approved due to our error or a verified manufacturer defect.

9. Opened, Used, or Handled Items

Products that have been opened beyond reasonable inspection, carried, used, sharpened, cut with, modified, disassembled, or otherwise handled in a manner that prevents them from being sold as new are not eligible for return.

10. Missing Packaging or Accessories

Returns will be denied if the product is missing its original box, factory packaging, manuals, warranty cards, stickers, sheaths, clips, screws, accessories, inserts, or promotional items included with the original purchase.

11. Customized & Laser-Engraved Products

Custom laser-engraved products and any personalized merchandise cannot be returned or exchanged unless the customization contains an error made by The Knife Outlet or the item arrives with a verified manufacturing defect.

12. Frankensteined® Custom Products

Because Frankensteined® products are custom-built or modified, all sales are final unless the product is defective upon delivery or we shipped the incorrect item.

13. Final Sale, Clearance & Promotional Items

Items marked FINAL SALE, CLEARANCE, CLOSEOUT, DISCONTINUED, or sold as part of special liquidation events are not eligible for return unless otherwise required by law.

14. Gift Cards & Digital Products

Gift cards, digital downloads, electronic gift certificates, and other non-tangible products are non-refundable and cannot be exchanged for cash except where required by law.

15. Safety & Hygiene Exclusions

For safety and quality assurance, products that cannot reasonably be resold as new because of contamination, misuse, excessive handling, or altered condition will not be accepted for return.

16. Restocking Fee

Approved returns that are not the result of our error, shipping damage, or a verified manufacturer defect are subject to a forty percent (40%) restocking fee. The restocking fee is deducted from the refund before it is issued. The fee helps cover inspection, processing, repackaging, payment processing costs, and inventory handling.

17. Return Shipping Costs

Unless The Knife Outlet authorizes otherwise, customers are responsible for all return shipping costs, insurance, and any applicable carrier fees. We recommend using a trackable shipping service and purchasing adequate insurance, as we are not responsible for returned packages that are lost or damaged in transit.

18. Refund Processing

After a returned item is received, it will be inspected to verify that it meets the requirements of this policy. Inspection is generally completed within a reasonable time after receipt. If the return is approved, the applicable refund will be processed after any restocking fee or other authorized deductions are applied.

19. Method of Refund

Approved refunds are generally issued to the original payment method used for the purchase. If the original payment method is unavailable, The Knife Outlet may, at its discretion and where permitted by law, issue store credit or another mutually agreed refund method.

20. Exchanges

Exchanges are offered at The Knife Outlet's discretion and are subject to product availability. If the requested replacement item is unavailable, we may offer store credit, a refund (subject to this policy), or another suitable replacement.

21. Store Credit

In some situations, including customer preference or when agreed upon by both parties, The Knife Outlet may issue store credit instead of a monetary refund. Store credit is subject to any stated terms and may not be redeemable for cash except where required by law.

22. Partial Refunds

If a returned item is received with missing components, damaged packaging, signs of use, or other conditions that reduce its resale value, The Knife Outlet may deny the return or issue a partial refund if appropriate and permitted by law.

23. Shipping Damage

If your order arrives damaged, you must notify The Knife Outlet within five (5) calendar days of delivery. Please retain all packaging materials and provide clear photographs of the shipping box, packaging, shipping label, and damaged product. Failure to report shipping damage promptly may affect our ability to assist with a claim.

24. Incorrect Orders

If you receive the wrong item or an order is missing merchandise due to our error, please contact us as soon as possible. Once verified, The Knife Outlet will provide instructions for returning the incorrect item and will, at our discretion, send the correct product, issue a replacement, or provide an appropriate refund at no additional cost to you.

25. Manufacturer Defects

Products that contain a verified manufacturing defect may qualify for repair, replacement, or other remedies. Some products are covered directly by the manufacturer's warranty. Where appropriate, The Knife Outlet may assist customers in contacting the manufacturer or processing a warranty claim, but manufacturer warranty decisions remain the responsibility of the manufacturer.

26. Lost or Stolen Packages

Risk of loss generally transfers to the customer when the shipment is delivered to the address provided during checkout. If a package is reported as delivered by the carrier but cannot be located, customers should first check with household members, neighbors, or the carrier. The Knife Outlet will reasonably assist with carrier investigations but cannot guarantee reimbursement for packages confirmed as delivered.

27. Inspection of Returned Merchandise

Every returned item is inspected upon receipt. We reserve the right to document the condition of returned merchandise through photographs, video, or written inspection reports. Returns that do not comply with this policy may be refused, returned to the customer, or processed as a partial refund where permitted by law.

28. Warranty Claim Assistance

As a courtesy, The Knife Outlet may help customers communicate with manufacturers regarding warranty coverage. Any such assistance does not create an independent warranty by The Knife Outlet unless expressly stated in writing.

29. Fraudulent Returns

The Knife Outlet reserves the right to deny any return, refund, exchange, or warranty request that appears to be fraudulent, abusive, or inconsistent with this Return & Refund Policy. Examples include returning counterfeit merchandise, intentionally damaged products, empty packages, or merchandise different from the item originally purchased. Suspected fraud may be reported to the appropriate authorities when permitted by law.

30. Chargebacks

Customers are encouraged to contact The Knife Outlet before initiating a payment dispute or chargeback. We are committed to resolving legitimate concerns promptly. If a chargeback is initiated without first attempting to resolve the issue with us, we reserve the right to provide documentation supporting the transaction to the payment processor or financial institution.

31. Refused Shipments

Orders refused by the customer or returned to us because of an incorrect address provided by the customer may be treated as a return under this policy. Applicable shipping charges, return shipping costs, carrier fees, and the forty percent (40%) restocking fee may be deducted from any eligible refund.

32. Compliance with Knife Laws

Customers are responsible for understanding and complying with all applicable federal, state, and local laws governing the purchase, possession, carrying, transportation, and use of knives or other products purchased from The Knife Outlet. Returns will not be accepted solely because a customer later discovers restrictions that applied before purchase.

33. Limitation of Liability

To the fullest extent permitted by applicable law, The Knife Outlet's liability for any claim relating to returned merchandise shall be limited to the original purchase price actually paid for the applicable product. Nothing in this policy limits rights that cannot legally be limited under applicable law.

34. Changes to This Policy

The Knife Outlet reserves the right to modify this Return & Refund Policy at any time. Updated versions will be posted on our website with a revised Effective Date. Continued use of our website or services following the effective date of any revised policy constitutes acceptance of the updated policy to the extent permitted by law.

35. Contact Information

The Knife Outlet

DBA of Great Finds Great Deals Corp.

Website:

www.theknifeoutlet.com

Primary Email:

info@theknifeoutlet.com

Alternate Email:

greatfindsgoodeals@gmail.com

Questions regarding returns or refunds should be directed to us using the contact information above.

36. Entire Agreement

This Return & Refund Policy forms part of the Terms & Conditions governing purchases from The Knife Outlet. If any provision of this policy is determined to be unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.